Frequently Asked Questions
Everything you need to know about shopping innerwear & comfort wear at Innercloth.
How do I find my correct bra size at Innercloth?
Use our free Size Guide to measure your band (under bust) and cup (across fullest point). Match the combo on the size chart. For panty sizes, measure your waist and hips. We recommend sizing up if you're between sizes for first-time orders.
Do you offer Cash on Delivery (COD) across India?
Yes! COD is available on all serviceable pincodes across India with a small handling fee. You can pay the delivery person in cash when your order arrives.
How long does delivery take?
Standard delivery takes 2–7 business days depending on your location. Metro cities receive orders in 2–3 days, while tier-2 and rural areas may take 5–7 days. Free shipping is available on orders above ₹99.
Can I return innerwear if it doesn't fit?
Yes — sealed and unworn items can be returned within 7 days for a refund or size exchange. For hygiene reasons, opened panties and intimate products cannot be returned unless they are defective.
Is my personal and payment data safe on Innercloth?
Absolutely. All payments are tokenized via PCI-DSS-compliant gateways (Razorpay & Cashfree). We never store your card number or CVV. Read our full Privacy Policy for details on data handling.
What payment methods do you accept?
We accept UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery.
Are all your products original?
Yes, every product is sourced from authentic brand partners and ships in original sealed packaging.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via SMS and email. You can also track it in your account under "My Orders".
Do you offer plus-size and petite options?
Yes — our bras range from 28A to 44F and panties from XS to 5XL. Plus-size and petite options are clearly marked on each product page.
How do I wash my Innercloth bras and panties?
For longest wear, hand wash in cold water with mild detergent. Do not bleach, wring, or tumble dry. Air dry in shade. Lace and delicate fabrics should always be hand-washed separately.
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